Frequently asked questions

Yes. Parfumerie du Soleil d'Or ships to France, Europe and internationally. Shipping fees and delivery times depend on the destination zone.

For Metropolitan France and Monaco, allow 2 to 4 working days from dispatch with Colissimo (pickup point or home delivery), or 1 working day with FedEx Priority Express.

Within Europe, delivery takes 3 to 9 working days depending on the zone (longer for some territories and non-EU countries). Elsewhere in the world, allow 3 to 8 working days in general depending on the destination and carrier (Colissimo or FedEx), up to 12 days for some French overseas territories.

For destinations outside the European Union, these timeframes do not include customs clearance, which depends on local authorities. Country details in our Shipping Policy.

Mainland France and Monaco:

• Colissimo Point Relais (2 to 4 business days): €3.90, free from €49.
• Colissimo Domicile avec Signature (2 to 4 business days): €10.90, free from €69.
• FedEx Priority Express (1 business day): €14.90, whatever the order value.

Indicative Colissimo delivery time: 2 to 4 working days after dispatch. In-store pickup at our Lille boutique (22 rue de la Clef) is also available.

Full conditions in our Shipping Policy.

Shipping costs and the free-shipping threshold depend on the destination and delivery method. A few benchmarks:

• Belgium, Germany, Luxembourg, Netherlands: pickup point €8.90 (free from €79), home delivery €18.90 then €12.90 from €80 (free from €89)
• Austria, Ireland, Italy, Spain, Portugal: pickup point €9.90 (free from €109), home delivery €21.90 then €14.90 from €90 (free from €109)
• United Kingdom (FedEx): £11.90 then £10.90 from £50, free from £99
• Switzerland (Colissimo): CHF 19.90 then CHF 9.90 from CHF 100, free from CHF 129
• United States (FedEx): $19.90, free from $249
• Canada (Colissimo): CAD 25.90, free from CAD 329
• Australia (Colissimo): AUD 30.90, free from AUD 429

For other countries, rates (in your currency) are detailed in our Shipping Policy and shown at checkout. Outside the European Union, any import duties and taxes are paid by the recipient.

Yes. You will receive a tracking link by email as soon as your order is dispatched.

We mainly ship with Colissimo (with signature for home delivery). Depending on the destination, we also use FedEx: United Kingdom, United States, Middle East, Asia, Latin America, etc. In France, FedEx Priority Express is available as an option for delivery in 1 working day.

The carrier for each country is listed in our Shipping Policy.

Orders are typically shipped within 48 business hours (Monday to Friday) after payment is received, outside of high-volume periods.

You will receive a tracking link by email as soon as your parcel is dispatched.

Yes, depending on the country. Duties and taxes are paid to the carrier when the parcel is delivered: they are not included in the price paid on our website. Our international shipments are sent under DAP (Delivered At Place) Incoterm: customs duties, local taxes and clearance fees are the recipient's responsibility, in addition to the order total.

Indicative thresholds (vary by destination):

• United Kingdom: ≤ £135, VAT typically collected at checkout; above this, import duties and VAT may apply
• United States: since 29 August 2025, the $800 de minimis threshold has been suspended. Every parcel is now subject to customs duties regardless of value. Since 1 March 2026, taxes are calculated based on the actual value and product category (ad valorem taxation)
• Canada: ≤ CAD 20 often exempt; above this, duties and taxes may apply
• Switzerland: VAT is generally not collected when below 5 CHF

Full details by destination are listed in our Shipping Policy.

Contact the carrier with your tracking number: they handle customs clearance and will tell you which duties and taxes to pay. These fees are not included in the price paid on our website.

If the carrier asks for a document (an invoice, for example), write to us at contact@unemercantile.com.

No. We must declare the real value of the order to customs.

You can cancel or change your order (address, items) as long as it has not been prepared. Write to us as soon as possible at contact@unemercantile.com or via the chat, with your order number. Once the order has been prepared, it can no longer be changed or cancelled.

If a product becomes unavailable and the new delivery time exceeds 21 days, you can maintain or cancel the order within 72 hours of receiving our notification email.

Once the package has been shipped, you can exercise your right of withdrawal within 14 days of receipt (see the Refund Policy).

This can happen in three cases:

• the payment did not pass our fraud check;
• an item you ordered is out of stock;
• we don't deliver to the country or address given.

You are notified by email and fully refunded. For any question, write to us at contact@unemercantile.com or via the chat.

Please report it as soon as possible via our contact form so we can open an enquiry with the carrier. If the parcel is found, it will be re-routed to the original delivery address.

If the maximum delivery time of 30 days is exceeded without dispatch, and outside of force majeure cases, you may cancel your order by registered letter with acknowledgement of receipt, in accordance with our Terms of Sale.

Inspect the parcel upon delivery, in front of the carrier. In case of damage or missing items, write specific reservations on the delivery slip and refuse the parcel if necessary.

Without precise reservations, claims related to transport damage may be refused.

If you notice a defective product, damaged goods or a preparation error after delivery, contact us immediately at contact@unemercantile.com — we will offer an appropriate solution (replacement, refund, etc.).

You have a period of 14 days from receipt to notify us of a return or exercise your right of withdrawal. For hygiene reasons, only perfumes and cosmetics that are still sealed (unopened) can be returned, in accordance with Article L221-28 of the French Consumer Code.

How to return your order:

1. Go to the Return my order page and generate your Colissimo return label online, using your order number.
2. If your order was delivered outside the Colissimo delivery zone (via FedEx), please contact us first at contact@unemercantile.com with your order number: we will provide you with the return procedure and the exact cost before you send it back.

Return shipping costs are €8 by Colissimo (from approximately €25 by FedEx), deducted from your refund. To exercise your right of withdrawal online, you can also use the Withdrawal page. The refund is issued to the original payment method within 14 days of your withdrawal request. In accordance with the law, it may be delayed until the returned product (or proof of shipment) is received. Bank processing times may vary. More details are available in the Return and Refund Policy.

We accept:

• Credit cards: Carte Bleue, Visa, Mastercard, American Express
• Digital wallets: Apple Pay, Shop Pay
• PayPal or Klarna, including 4 interest-free instalments (on the website)
• Local payment methods: Bancontact, iDEAL, Blik, eps
• Bank transfer (to be settled within 30 days of order; dispatch upon receipt of payment)
• Soleil d'Or e-gift card

The e-gift card ranges from €20 to €500. It is sent by email straight away, or directly to the recipient on the date of your choice (up to 90 days ahead), with your message.

• Valid for one year from purchase
• Online: enter the code at checkout
• In our Lille store: show the email and an ID
• Can be used in one or several goes: the remaining balance stays on the card

A physical gift card is also available in store.

Placing an order on unemercantile.com is straightforward:

• Select your products and add them to your cart
• Click the cart icon and review your selection
• Enter your shipping and billing addresses
• Choose your delivery method (pickup point, home delivery, in-store pickup)
• Select your payment method
• Confirm your order

You will receive an order confirmation email immediately. If you would like complimentary samples (up to 3 per order) or gift wrapping, please mention it in the "Add a message" field in your cart.

First check your spam folder. If you have an account, the order also appears in your order history.

If you can't find it, write to us at contact@unemercantile.com or via the chat, with your name and the order date: we'll check that it was recorded.

Several options are available:

• From your customer account: click the "Account" icon and access your order history
• From your emails: we send a confirmation at each step (validation, dispatch, delivery)
• From the carrier's tracking link: Colissimo or FedEx depending on your destination

If you stop receiving updates, contact us at contact@unemercantile.com.

No worries — several options are available depending on the carrier:

• Colissimo: a delivery notice is left. You can collect your parcel from your local post office or pickup point within 15 days
• FedEx: a new delivery attempt can be scheduled, or you can choose to pick up the parcel from a branch or pickup point

To avoid any inconvenience, we recommend Colissimo Pickup Point delivery — often more convenient if you're not home during the day.

If your parcel is returned to sender because it wasn't collected in time, contact us — we will offer a solution (re-shipment at your expense or refund minus initial shipping costs).

First, a few simple checks:

• Ask your neighbours, building concierge or family in case the parcel was handed to someone
• Check your mailbox, parcel locker or any usual drop-off spot
• Click the tracking link in your email to see the details (exact time, delivery photo if available, signature)
• Wait 24 to 48 hours: sometimes the "delivered" status is triggered prematurely by the carrier

If the parcel is still missing, contact us at contact@unemercantile.com — we will open an enquiry with the carrier. If the parcel is confirmed lost, we will arrange a re-shipment or refund.

Yes, your payments are fully secure.

Our website is protected by an SSL certificate (data encryption), and our banking transactions comply with PCI DSS (Payment Card Industry Data Security) standards.

No banking data is stored on our servers. Payments are processed directly by our trusted partners (Shopify Payments, PayPal, Apple Pay, etc.), which apply industry-standard banking security protocols.

Yes. We are an official retailer: our fragrances come directly from the brands or their authorised distributors. All our products are 100% authentic.

Start with 3 simple criteria: style (fresh, woody, amber, gourmand), occasion (everyday, evening, gift) and intensity (discreet, present). Then narrow down to 2–3 options and test them on skin.

If you're still hesitating, the Parfumerie du Soleil d'Or team can guide you online or in our Lille boutique.

The difference mainly comes down to concentration and feel. Generally, a higher concentration delivers a denser, longer-lasting fragrance — but the result also depends on the formula and your skin. The best test is on-skin wear over a few hours.

Test first on a paper strip, then on skin (wrist or inner forearm). Wait at least 15–30 minutes to assess the heart notes, and a few hours for the base. Avoid testing too many at once: 2 or 3 maximum per session.

Apply on clean and ideally moisturised skin, on pulse points (wrists, neck). Don't rub after spraying — it can alter how the notes evolve.

Two simple levers: moisturise your skin before applying, and target "protected" areas (chest, nape, inside of clothing — carefully). You can also add a light touch-up during the day rather than overdosing at the start.

Often, yes. The most reliable indicator is the olfactive family and the style you're after, rather than a "men's/women's" label. Choose what you love and what suits you.

Keep it away from heat, light and humidity, tightly closed. Avoid the bathroom if possible. A clear change in scent or colour may indicate the fragrance has turned.

If you have no information, go for a balanced, easy-to-wear profile. If you have any clue (favourite notes, current fragrance, style), even better — we can find a similar alternative. When in doubt, ask for advice before ordering.

It can happen. Brands sometimes change a fragrance's formula, and natural raw materials can vary slightly from one batch to another.

If in doubt, write to us at contact@unemercantile.com or via the chat, with a photo of the batch number (under the bottle or on the box).

Turn on the back-in-stock alert on the product page: you'll receive an email as soon as it is available again.

Yes, the official refills from brands that offer them. Type "recharge" and the fragrance name in the site search to find them.

Start by identifying your main need: hydration, comfort, radiance, blemishes, sensitivity. Then choose a suitable texture (lighter if you tend to shine, richer if your skin feels tight). If you're hesitating, contact us with your skin type and habits — we'll guide you to a short selection.

An effective routine can stay very simple.

Morning: cleanse, hydrate, protect (if you use sunscreen).

Evening: cleanse, treat if needed (serum/active), hydrate.

It's best to add products gradually to see what suits you.

Cream is generally used daily. A serum can be incorporated morning or evening depending on its formula, and a mask 1 to 2 times a week. If a product is highly active, start gradually (every other day) then adjust based on tolerance.

Some sensitive skins react to actives or fragrances. The best approach is to choose a gentler formula and patch-test on a small area before regular use. When in doubt, ask for advice with your history (redness, tightness, reactions).

Yes, but with care. Some actives can be irritating when combined or used too often. The simplest approach is to introduce one active at a time and adjust. If you're already using a strong active, avoid adding a second one without advice.

Most skincare products indicate a period after opening (the "open jar" symbol with a number of months). Store away from heat and close containers tightly. If the smell, texture or colour changes noticeably, it's better not to use the product.

Golden Club is the loyalty programme by Soleil d'Or. It lets you earn Points through purchases and actions ("Missions"), unlock Tiers (Bronze, Silver, Gold, Platinum) and access benefits (vouchers, boxes, birthday discounts, GOLDAYS, events) — subject to the programme's conditions.

The programme is reserved for adult individuals making purchases for personal use only. Purchases for resale or professional use are excluded.

Customers benefiting from a permanent merchant discount (e.g. a permanent 10% discount) are excluded from the programme.

Membership is free and can be done:

• Online, by creating a customer account
• In-store at your first purchase, with a valid email address

Membership is effective once your account is validated and the conditions accepted.

The general rate is: €1 spent = 1 Point.

You can also earn Points through "Missions" (actions defined in your loyalty space) and through referrals, in accordance with the programme rules.

Unless otherwise stated, the following do not earn Points:

• Purchases net of discounts, codes, benefits or loyalty vouchers
• Shipping fees
• Gift cards / e-Gift cards
• Gift wrapping and related services
• Sale or clearance products
• Mystery Box and Discovery Box

Professional purchases or purchases intended for resale are also excluded.

Points are credited once the payment is definitively validated and, where applicable, after the withdrawal period has expired for distance sales.

Points can be cancelled (in whole or in part) in case of order cancellation, full or partial refund, return, allocation error, or fraud or attempted fraud (the balance may become negative).

Yes. Points are valid for 12 months from your last qualifying activity (eligible purchase, validated Mission or qualifying action).

Without any qualifying activity for 12 consecutive months, your balance expires and resets to zero. Any qualifying activity resets the validity period.

The programme has 4 Tiers based on a rolling 12-month period:

• Bronze: 200 to 499 Points
• Silver: 500 to 999 Points
• Gold: 1,000 to 1,999 Points
• Platinum: from 2,000 Points

Your Tier may move up or down based on Points earned over the past 12 months. When you change Tier, unused benefits linked to the lower Tier may be cancelled in accordance with the programme conditions.

Yes. Membership is free, with no subscription fee.

You can convert your Points into vouchers from your loyalty space. Indicative catalogue:

• €10 for 200 Points (minimum order €40)
• €20 for 500 Points (minimum order €60)
• €30 for 1,000 Points (minimum order €80)
• €50 for 2,000 Points (minimum order €100, Platinum tier required)
• €100 every 2,500 Points exchanged (minimum order €100, Platinum tier required)

Vouchers are:

• Personal, non-transferable, single use
• Not convertible to cash
• Valid 1 year from issuance (unless otherwise stated)
• Not combinable with each other

They do not apply to: gift cards and e-gift cards, Mystery Box, Discovery Box, sale or clearance items, and any specifically excluded products.

GOLDAYS are special events where Points earned on eligible purchases are multiplied based on your Tier:

• Silver: x1.2
• Gold: x1.5
• Platinum: x2

Dates, scope and conditions are defined by Soleil d'Or and may evolve.

No. Boxes are not sent automatically when you reach a new Tier.

To benefit, you must complete the dedicated form (on the Mystery Box or Discovery Box page). Once approved, a unique personal promo code is issued — to be entered at checkout to receive the box for free.

Conditions:

• Mystery Box (Bronze and Silver tiers): minimum order €30
• Discovery Box (Gold and Platinum tiers): minimum order €10
• Eligible products: unique products only, excluding sale items, gift cards and boxes
• Validity: 1 year from issuance, subject to availability

If you change Tier before the code is issued, the benefit linked to the previous Tier may be lost. Shipping fees still apply, unless otherwise stated.

When your referee (a new customer) creates their account via your referral link and places their first valid order:

• The referee receives a €15 voucher, valid for 7 days, on a minimum order of €100
• You receive a €15 voucher, valid for 15 days, on a minimum order of €100

Vouchers can be used on all products except gift cards, Mystery Box, Discovery Box and sale items. They are not combinable with other discounts, unless otherwise stated.

Your reward is issued once the return period for the referee's order has expired. In case of cancellation or return, no reward is granted.

Anti-fraud limits: maximum 5 valid referrals per IP address (monthly renewal) and 5 per day per email address. Self-referrals and multiple accounts are forbidden.

Validation can be immediate or delayed depending on the nature of the Mission and any required checks.

Important: to be eligible for Points, you must access the Mission from your account logged into our website — even when the Mission is performed on a third-party platform (Instagram, TikTok, etc.). Any participation that doesn't go through this flow cannot earn Points.

If your balance hasn't updated after a reasonable time, please contact us at contact@unemercantile.com.

Creating a customer account is free and takes just a few seconds. No password to remember — we use one-time codes sent by email.

Three ways to create your account:

• With Shop: log in with your existing Shop account (the fastest option)
• With Google: log in with your Google account
• With email: enter your email address and receive a code to validate your registration

Once your account is created, you'll be able to track your orders, manage your details, access your history, and enjoy the Golden Club loyalty programme.

Log in to your customer account by clicking the "Account" icon at the top right of the website.

You'll find:

• Your complete order history
• The status of each order (in preparation, shipped, delivered)
• Tracking links for your parcels
• Your invoices

Sign in to your account and go to the "My information" or "My profile" section.

You can update at any time:

• Your name and contact details
• Your shipping and billing addresses
• Your phone number
• Your date of birth (useful for Golden Club birthday benefits)
• Your communication preferences (newsletter, notifications)

For any other request (account deletion, GDPR rights), contact us at contact@unemercantile.com.

To receive our news, exclusives and dedicated offers:

• Sign up via the form at the bottom of the website
• Or tick the "I want to receive the newsletter" box when creating your account
• You can also enable the newsletter at any time from your customer account

Bonus: signing up to the newsletter earns you 25 Points in the Golden Club programme.

Yes. When you sign up to our newsletter, you receive the code WELCOME10: 10% off for new customers.

• From €100 of purchases
• Can be used once per customer
• Cannot be combined with another discount
• Excludes shipping, gift cards and special offers

Please check that:

• the minimum amount is reached (excluding shipping);
• the code hasn't already been used;
• it isn't combined with another discount (codes cannot be combined);
• your cart doesn't only contain excluded items (gift cards, special offers);
• the code is still valid.

If the problem continues, write to us at contact@unemercantile.com or via the chat, with the code you used.

You can unsubscribe at any time:

• Click the "Unsubscribe" link at the bottom of any of our emails
• Or disable the newsletter from your customer account

Your unsubscription is processed immediately. You can sign up again whenever you wish.

No password to remember — we use a passwordless authentication system.

To sign in:

• Click the "Account" icon at the top right of the website
• Choose your method: Shop, Google or email
• If you choose email, enter your address — a one-time code is sent to you. Enter it to validate the sign-in

If you don't receive the code, please check your spam folder. If the issue persists, contact us at contact@unemercantile.com.

Yes. On each product page of the website, you can purchase a sample of the corresponding fragrance.

We also offer two more in-depth discovery formats:

• Discovery Box: build your own selection of 5 samples based on your preferences
• Mystery Box: 5 samples selected based on your answers to a short personality questionnaire — plus a voucher equal to the price of the box, to use on a full-size fragrance

These options are available online and in store.

Choose 5 different 2 ml samples: each fragrance can only be chosen once.

SHL, New Notes, Fascent and Versatile fragrances are not available in the Discovery Box.

Yes. With any order on our website (excluding samples and Boxes), you can receive up to 3 complimentary samples.

To benefit from this:

• Add your request in the "Add a message" field at checkout
• Specify the products or olfactive families you're interested in

Our team will select the samples based on your request, subject to availability. If an item is out of stock, we will offer an equivalent alternative.

Yes, gift wrapping is complimentary.

To request it:

• Add your request in the "Add a message" field at checkout
• Specify whether the wrapping should cover the whole order or only certain products
• You can also include a personalised message for the recipient

In our Lille boutique, our team will also gladly offer carefully wrapped gifts.

Throughout the year, we run promotional offers giving a free product or sample under certain conditions (minimum order, purchase of a specific brand or product, etc.).

Key points:

• The gift is offered subject to availability
• Each person can benefit from an offer only once (unless stated otherwise)
• In case of return, the gift must be returned in perfect condition — otherwise its value may be deducted from the refund
• If out of stock, the gift may be substituted with an equivalent product

Full conditions in our Terms of Sale.

Our store is located at 22 rue de la Clef, 59800 Lille, France.

• Monday: closed
• Tuesday, Wednesday, Thursday: 10:00 am – 6:30 pm
• Friday, Saturday: 10:00 am – 7:00 pm
• Sunday: closed

Opening hours may change on public holidays: any change is announced on our website.

No, our beauty salon is closed. The Lille store remains open at the usual hours.

You can email us at contact@unemercantile.com or use the chat on our website (the bubble at the bottom right). We usually reply within 24 to 48 business hours.

You are also welcome in our boutique: 22 rue de la Clef, 59800 Lille, France.

Yes, in-store pickup at our Lille boutique (22 rue de la Clef) is available: choose “In-store pickup” at checkout. We will let you know by email as soon as your order is ready to collect.

For any question, email us at contact@unemercantile.com or use the chat on our website.

Our store is located at 22 rue de la Clef, in the heart of Vieux-Lille (Old Lille), just a few minutes' walk from the Grand-Place.

By public transport:

• Metro: line 1, Rihour station (5 min walk), or lines 1 and 2, Gare Lille Flandres station (10 min walk)
• Tram: Lille Flandres station
• Bus: many lines serve the city centre

By car:

• Vieux-Lille car park (rue des Arts), 5 min walk
• Grand-Place car park, 5 min walk
• Some streets in Vieux-Lille are pedestrian-only — public car parks are recommended

By train: Lille Flandres and Lille Europe stations, about 10 minutes' walk.

Gladly, subject to availability and depending on store traffic. Our team is at your service to help you discover new fragrances during your visit.

For a more in-depth discovery, we offer:

• The Discovery Box: build your own selection of 5 samples
• The Mystery Box: 5 samples curated based on your preferences via a short questionnaire

Both options are available in store and online.

In-store returns and exchanges are possible under the following conditions:

• Presentation of the receipt or invoice
• Product in its original packaging, in perfect condition, with the seal intact
• Within 30 days of purchase

Online purchases can also be returned in store, after prior approval by our customer service at contact@unemercantile.com.

See our full Return Policy.

You have a legal right of withdrawal of 14 days from delivery, in accordance with articles L221-18 et seq. of the French Consumer Code.

Once you have notified us, the product must be returned within 14 days.

You have 14 days from receipt to notify us of a return. For hygiene reasons, only perfumes and cosmetics that are still sealed (unopened) can be accepted (art. L221-28 of the French Consumer Code).

How to proceed:

1. Go to the Return my order page and generate your Colissimo return label online, using your order number.
2. If your order was delivered outside the Colissimo zone (by FedEx), contact us first at contact@unemercantile.com, stating your order number and the reason: we will send you the procedure and the exact return cost before shipping.

Return costs are €8 via Colissimo (from around €25 via FedEx), deducted from your refund.

Return address (shown on the label):
Parfumerie du Soleil d'Or — 22 rue de la Clef, 59800 Lille, France.

Right of withdrawal (EU): notify us of your request within 14 days of receipt, then return the product within 14 days of notification. You can also use the Withdrawal page.

More details in our Return & Refund Policy.

The product must be unused, unopened, in its original packaging with intact labels, and in perfect condition.

Items received in a non-compliant condition may be refused.

The following items cannot be returned, exchanged or refunded:

• Personalised products or special orders
• Personal care products (perfumes, cosmetics) whose seal, blister or cellophane has been opened or broken
• Products on promotion, sale or clearance (specific conditions in our Terms of Sale)
• Samples, Discovery Box and Mystery Box
• Gift cards

In accordance with legal exceptions, sealed goods that have been unsealed after delivery cannot be returned for hygiene or health protection reasons.

Yes, return costs are at your expense and are deducted from your refund:

• €8 via Colissimo (France, Overseas Territories, Europe, United Kingdom, Switzerland, Australia…);
• from around €25 via FedEx for other destinations (Americas, Asia, Middle East…); the exact amount is given to you before shipping.

You generate your Colissimo label online from Return my order. For a FedEx destination, contact us at contact@unemercantile.com.

No restocking fee applies.

Details in our Return & Refund Policy.

Your refund is issued to the original payment method within 14 days of your withdrawal request. As permitted by law, it may be delayed until we receive the returned product (or proof that it has been sent).

Bank processing times may then add a few days. If you have not received anything after 14 days, please email us at contact@unemercantile.com.

Please inspect your items upon delivery. In case of a defective, damaged item or a preparation error, contact us immediately at contact@unemercantile.com — we will assess the situation and offer an appropriate solution (replacement, refund, etc.).

For hidden defects (articles 1641 et seq. of the French Civil Code), legal action must be brought within 2 years of discovering the defect (article 1648 of the French Civil Code). Contact us via our contact form or by registered letter.

Sale and clearance items have specific conditions (typically non-refundable). Please refer to our Refund Policy for full details.

Join us on:

• Instagram - @soleildor_lille
• TikTok - @Soleildorlille
• Pinterest - Soleil d'Or
• Facebook - Parfumerie du Soleil d'Or

You will find our latest news, advice, behind-the-scenes content, and updates from the maison founded in 1953.

Bonus: following us on Instagram and TikTok earns you Points in the Golden Club programme.

We recruit occasionally, both in store and online, depending on our needs.

If you would like to join us:

• Send your CV and cover letter to contact@unemercantile.com
• Mention the type of role you're interested in (sales, advisory, e-commerce, etc.) and your availability

All applications are reviewed carefully. If your profile matches a current or upcoming need, we will get back to you.

Yes, on request. Write to us at contact@unemercantile.com with the products and quantities you need.

No worries, we're here to help.

You can reach us:

• contact@unemercantile.com
• By chat on the website, during opening hours
• In store: 22 rue de la Clef, 59800 Lille, France

We typically reply within 24 to 48 business hours.